At our online pharmacy, we strive to provide you with the highest quality medications and exceptional customer service. However, we understand that there may be instances where you need to return a product or request a refund. Please read our refund and return policy carefully to understand the terms and conditions.
- Returns: If for any reason you are unsatisfied with your purchase, you may request a return within 7 days from the date of delivery. To be eligible for a return, the product must be unused, unopened, and in its original packaging. Please note that certain products, such as prescription medications, may not be eligible for return due to safety and legal regulations.
- Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 2 business days and issued back to the original payment method used for the purchase. Please note that shipping charges are non-refundable.
- Damaged or Defective Products: If you have received a product that is damaged or defective, please contact our customer support team as soon as possible. We may request additional information or photographic evidence to facilitate the return process. We will then arrange for a replacement or issue a refund, depending on your preference and product availability.
- Prescription Medications: Due to safety regulations, prescription medications are not eligible for return or refund unless there has been an error on our part. If you believe there has been an error with your prescription, please contact our customer support team immediately for assistance.
- Return Shipping: If you need to return a product, please contact our customer support team to obtain further instructions. In most cases, you will be responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
It is important to note that our refund and return policy is subject to change without prior notice. We encourage you to review our website for the most up-to-date information regarding our policy.
If you have any further questions or require assistance regarding returns or refunds, please do not hesitate to reach out to our customer support team. We are here to provide prompt and helpful assistance to ensure your satisfaction.